BPO APPLICATION

BPO Application - web-based 2.0, multi-tenant, distributed, mulit-lingual, inbound, outbound

"BPO Application" a complete call center solution which supports both Inbound and Outbound Call Centers. Built with architecture which supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.

BPO Application will have all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.

BPO Application will be highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.

• Complete Solution--Complete Inbound / Outbound / Mixed mode solution (no other components required)
• Scalable--Supporting zero downtime with 10 to 100,000 scalability
• Customizable--Highly customizable interfaces as well as Call Flows & well defined integration points to meet
  specific
  requirements.
• Triple play advantage--Single Converged Network supporting Voice, Video, and Text.
• Ease in integration-Easy server side or client side integration with 3rd party databases & applications.
• Highly Cost efficient- Completely software based solution, the cost of hardware is greatly reduced.
• Automatic Call Distribution (ACD)
• IVR Data Collection and Data pop up
• Call transfer, Call Conferencing, 3rd party verifications
• Voice Logging, Monitoring & Agent Quality Management
• Call Detail Record (CDR) and Reporting
• Voice Logging, Monitoring & Agent Quality Management
• Call handling features
• Suitable for more than 100 seat call centers
• Automatic Call Distribution (ACD)
• IVR Data Collection and Data pop up
• Configurable Multi Lingual IVRS
• Call handling features
• Predictive dialer with data screen pop up, auto-answer and answering machine detection, filtering & many more
• Web based solution

BPO Application

BPO Application will be smarter IP contact center software, featuring improved quality monitoring tools, enhanced statistical analysis and tools that will increase agent efficiency. BPO Application business communication solution will be fully-customizable and integrated on a single platform. BPO Application will require only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection. The BPO Application call center will have features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.